Door Warranty

Terms of Sale

1. Fifty (50) percent deposit required on all orders • Balance is due at time of pick up or shipping (orders can be shipped C.O.D. Please note: Carriers do charge a C.O.D. fee that Grand River Supply has no control over. The charge is the sole responsibility of the consignee). All balances must be paid by either Visa, Mastercard, cashier's check, or wire transfer.
2. Products are F.O.B. Bernalillo, New Mexico. Grand River Supply is not responsible for shipping or any damages that occur during shipping. All shipping damage claims are the sole responsibility of the consignee.
3. Grand River Supply is not, and cannot, be held responsible for delays caused by acts of God, strikes, civil disturbances, availability of materials or any other unforeseen circumstances.  

Limited Warranty

Grand River Supply warrants that each door (except for those excluded by the manufacturer), for a period of one (1) year from the date of shipment or pickup, is of good material and workmanship and free from defects that would render such door useless or unfit for the ordinary recommended use. Failure to comply with shipping, handling and finishing recommendations causing an unsatisfactory appearance of doors cancels any warranty of the product. Immediately upon discovering a nonconformity send notice in writing which describes the nonconformity to Grand River Supply This written warranty may be extinguished by waiver. You waiver your rights under this written warranty if you install, treat, or receive and keep for more than thirty (30) days a product which had a reasonably discoverable nonconformity, or if you fail to make a claim under this written warranty within thirty (30) days after discovery of a hidden nonconformity or after such hidden nonconformity should have reasonably been discovered.

If a door of Grand River Supply is found to have defects, the manufacturer's options are limited to:

1. Repair defective door(s).
2. Supply a replacement of the defective door(s). Note: Replacement doors are produced in the same condition as the original door at time of purchase.
3. Refund the current owner the amount the original purchaser paid the manufacturer, for the returned door(s).
   The manufacturer is not and cannot be responsible for the costs of freight, crating, taking down defective door(s) or the hanging and finishing of the replacement door(s).

If the claimed nonconformity is warp, Grand River Supply may defer repairing or replacing the product for a period of up to twelve (12) months from the date of claim or the date when the product was installed, in order to permit conditioning and equalizing to humidity and temperature conditions. This deferral period will not be counted against the one (1) year warranty period. In obvious cases of uncorrectable warp, the door will be replaced immediately.

The warranty of warp beyond one-fourth of an inch in the plane of the door does not apply to the following:

1. Any door(s) wider than 3‘0“ or higher than 7‘0.“ 
2. Any improperly hung door(s) or any that does not swing freely.
3. Any door(s) that has been altered in any way with the exception of trimming one (1) inch off of the bottom.
4. Any door(s) not sealed within thirty (30) days of opening package or from time of pick up. Doors must be sealed on all six sides.
5. Any door(s) that have water stains, or other visible moisture damage.
6. Any door(s) that were installed in excessively hot areas, i.e. near stoves, furnaces, fireplace, heater, etc.
7. Any door(s) that were installed in places with high humidity levels or constant splashing, i.e. near pools, saunas, greenhouses, hot tub, leaking basements, etc.
8. Any door(s) that have been mishandled or abused.
9. Any door(s) intended for an interior application, but installed as exterior doors.

The following are not defects in material or workmanship, and are not covered by this warranty:

1. Warp up to one-fourth of an inch in the plane of the door.
2. Damage caused by failure to comply with care and finishing instructions.
3. Bow or nonalignment in the frame or jamb in which the door is hung.
4. Natural variations in color, texture or character of the wood.
5. Damage caused by attempts by other than the warrantor to repair the door.

Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. All implied warranties, including that of MERCHANTABILITY and fitness for a particular purpose, are limited to the duration of the express warranty stated above. All special and incidental damages and all consequential damages, except consequential damages for injury to the person, are excluded.

Shipping & Handling Recommendations

All doors are shipped common carrier. The ”best“ carrier will be selected on the basis of rate and quality service unless otherwise specified. All packages must be kept right side up. Visible damage of packages must be noted on delivery receipt. All freight damage claims are the sole responsibility of the consignee.

1. Open packages immediately upon receipt and check for any concealed damage. Door(s) should be stored out of shipping container on a smooth, level and dry surface in a ventilated building. Door(s) should remain flat and covered loosely (to allow for air circulation) to protect from sunlight. Do not store standing on end. Door(s) must be finished thirty (30) days from receipt.
2. Handle doors with clean gloves, and do not drag across one another or any other surface.
3. Doors should not be subject to extreme or rapid changes in heat or humidity. Avoid sudden changes such as forced heat to dry out a building. Deliver doors to building site only after plaster, texture and/or cement is dry. If the doors are to be stored on the job site, all surfaces must be sealed with an effective quality sealer in order to prevent undue moisture absorption. They should be conditioned to average prevailing relative humidity of the locality before hanging.
4. When hanging door, allow adequate clearances for swelling of door or frame in damp weather.
5. Do not cut door down in width by more than one (1) inch (one half inch maximum each side). Use sharp fine tooth saw for trimming ends of doors. Caution must be used to avoid impairing the strength of the door when fitting hardware.
6. Use three hinges on doors up to seven (7) feet in height, four hinges on larger doors. Hinges and jambs must be set in a straight line, square and plumb in order to prevent distortion.

Finishing

1. Hang door before finishing, then remove to finish properly.
2. Make sure door is dry. Avoid finishing after damp weather or during periods of higher than average humidity.
3. Before applying the first coat of finish, sand the entire surface with 5/0 sandpaper. This is to remove fingerprints and other handling marks. Clean door thoroughly after sanding with a cloth and remove all dust and/or foreign materials. However, avoid using caustic or abrasive cleaners.
4. All surfaces of door must be properly finished. The edges (top, bottom and sides) should be coated with each and every coat of finish that is applied to the exterior surface of the door.
5. Use a compatible sealer or primer on the first coat, then at least two more coats of a high quality polyurethane, paint or lacquer. Sand lightly between coats.
6. Exterior finishes must be used on all exterior door(s).
7. Do not use water based finishes or penetrating oils, such as log oil, to seal and finish door(s).